Privacy Policy

StayNaut ("StayNaut", "we", "us") is a pilgrimage and spiritual journey planning service operated by SHA Hospitality Services Pvt. Ltd., with offices at Hotel Utkrisht Mansion, Sector D, Jankipuram - 226021, Lucknow, and Shree Ram Janki Atithi Bhawan, Maa Lalita Devi Temple Road, Naimisharanya.

This Privacy Policy explains how we collect, use, share, and protect personal information when you use staynaut.in, submit a pilgrimage enquiry, communicate with us through WhatsApp, phone, or email, or use StayNaut's services.

When you use the "Plan My Pilgrimage" enquiry flow or otherwise contact StayNaut, we may collect information that you provide voluntarily, including:

• Your name
• Your city
• Your WhatsApp number or phone number
• Your email address
• Who the journey is for (yourself, family, parents, or a group)
• Your intended destination or destinations
• Your reason for travel
• Number of travellers or group size
• Your approximate travel dates or timing
• Any special considerations you choose to share, such as mobility needs, dietary preferences, accessibility requirements, or scheduling constraints relevant to planning your journey

We do not intentionally ask for sensitive personal information unless you choose to provide information that is relevant to planning or arranging your journey.

StayNaut may also receive information that is reasonably necessary to arrange or administer a confirmed journey, such as traveller details required by accommodation, transport, activity, or other service providers.

The website may collect limited technical information, such as browser type, device information, IP-related information, and general usage patterns, through cookies or similar technologies. StayNaut may use cookies that are necessary for website functionality, security, performance, and, where enabled, analytics or measurement.

Where required by applicable law, StayNaut will provide appropriate information and choices regarding non-essential cookies and similar technologies.

We may use the information we collect to:

• Respond to your pilgrimage enquiry
• Understand your requirements and design a suitable journey
• Communicate with you about your enquiry, proposal, booking, or journey, including by phone, WhatsApp, email, or other agreed communication channels
• Arrange and coordinate accommodation, transportation, guides, Journey Managers, experiences, and other relevant services
• Share relevant information with suppliers where reasonably necessary to deliver your journey
• Process and administer payments where applicable
• Provide customer support and respond to complaints or requests
• Improve StayNaut's services, processes, and website
• Maintain business, accounting, and operational records
• Prevent fraud, misuse, or security incidents
• Meet applicable legal, accounting, tax, or regulatory obligations

We do not sell your personal information to third parties.

Arranging a pilgrimage may require sharing relevant parts of your information with third parties involved in delivering your journey, such as hotels and accommodation providers, transport operators, local guides, Journey Managers, experience providers, and other local service providers.

We share information that is reasonably necessary for these parties to provide or coordinate the services included in your journey. We do not intend to provide suppliers with information that is not reasonably relevant to the service they are helping us arrange.

StayNaut may also use trusted third-party service providers to support its own business operations. These may include providers of website hosting and infrastructure, email and communication services, customer relationship management (CRM), payment processing, analytics, security, customer support, and other technology or operational services.

Such service providers may process personal information on behalf of StayNaut and are expected to use that information only for the purposes for which it is provided and subject to applicable contractual and legal obligations.

We do not share your personal information with third parties for their own independent marketing purposes without your consent, where consent is required.

We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of StayNaut or others, investigate fraud or misuse, or enforce our terms and policies.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. This may include responding to enquiries, arranging and administering journeys, maintaining business and accounting records, complying with legal or regulatory obligations, preventing misuse, and resolving complaints or disputes.

The period for which information is retained may depend on the type of information, whether an enquiry resulted in a booking, the nature of the services provided, and applicable legal or operational requirements.

When personal information is no longer reasonably required for these purposes, StayNaut will take reasonable steps to delete, anonymise, or otherwise securely dispose of it, subject to any applicable legal, regulatory, accounting, or contractual requirements.

StayNaut uses reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Depending on the circumstances, these measures may include access controls, authentication, secure communications, restricted access to personal information, and safeguards provided by relevant technology and service providers.

No method of transmission, storage, or processing is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Subject to applicable law, you may have rights in relation to the personal information we hold about you. Depending on the applicable legal requirements and the basis on which your information is processed, these may include:

• Requesting access to or information about personal information we hold about you
• Requesting correction of inaccurate or incomplete information
• Withdrawing consent where consent is the basis for processing and where withdrawal is legally available
• Requesting deletion of your personal information where permitted by applicable law
• Raising a grievance regarding the handling of your information

These rights may be subject to legal, contractual, security, or other permitted exceptions. StayNaut will handle applicable requests in accordance with Indian data protection law, including the Digital Personal Data Protection Act, 2023 and rules or regulations applicable to StayNaut.

To exercise an applicable right or raise a privacy-related request, please contact us using the details in the "Grievance and data protection contact" section below.

We may contact you about your enquiry, proposal, booking, or journey using the contact information you provide.

Where we send communications that are promotional or marketing in nature, we will do so in accordance with applicable law and, where required, with your consent. You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

Opting out of marketing communications will not prevent us from sending service-related communications that are necessary to administer an enquiry or confirmed journey.

StayNaut may use cookies and similar technologies to support basic website functionality, security, performance, and user experience.

Where enabled, analytics or measurement technologies may help us understand how visitors use staynaut.in so that we can improve the website and our services.

The cookies and similar technologies used on the website may change as StayNaut's website, technology, and services evolve. Where required by applicable law, StayNaut will provide appropriate notice and choices for non-essential cookies or similar technologies.

StayNaut serves travellers in India as well as NRIs and international visitors. If you contact us or use our services from outside India, your personal information may be processed in India.

Your information may also be processed in other countries where StayNaut or its technology and service providers operate or maintain systems.

Where personal information is transferred across borders, StayNaut will take such steps as are required under applicable law in relation to the transfer and processing of that information.

StayNaut's website and enquiry process are intended primarily for adults planning journeys. A journey may, however, include children or other family members as part of a group.

We do not knowingly seek to collect personal information directly from children independently of a parent, guardian, or other adult making or managing the enquiry.

Where information about a child is necessary to arrange a journey, we expect that information to be provided by or with the appropriate involvement of a parent or guardian, subject to applicable law.

For privacy-related questions, requests, or grievances, please contact StayNaut at hello@staynaut.in or +91 70075 71938.

StayNaut will review privacy-related requests and grievances and respond within a reasonable period, subject to applicable law and the nature of the request.

Where applicable law requires StayNaut to designate a specific grievance officer, consent manager, data protection contact, or other responsible person, the relevant designation and contact details will be provided in this section or through an appropriate channel.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

The "Last updated" date at the top of this page will indicate the most recent revision. Where changes are material, we will take reasonable steps to communicate or highlight those changes where appropriate.

Your continued use of staynaut.in or StayNaut services after an updated policy is published will be subject to the updated policy, to the extent permitted by applicable law.