Terms and privacy
Plain-language drafts of how we handle bookings, changes and your information.
Draft for legal review. These are starting drafts written in plain language. Have a lawyer review them, and fill the bracketed items, before you publish or take payments.
Who we are
StayNaut, [registered business name and CIN], [registered office address], GSTIN [number]. Contact: hello@staynaut.in.
Booking terms
- A booking is confirmed when we confirm the price, dates and payment details with you in writing on WhatsApp or email, and you have paid what is due.
- Prices are per person unless stated, and each journey shows what is included, what is paid at official counters at cost, what is optional and what is not included.
- You are responsible for telling us about health, mobility and dietary needs, and for carrying a valid photo ID and regular medicines.
- Please respect temple rules, local customs and the instructions of your Journey Manager. We may ask a guest to leave a journey if their conduct puts others at risk or causes serious disrespect.
Changes by us
Temple rules, darshan slots, weather, road closures and festivals can force changes. If we must change the plan, we will tell you why and offer the closest alternative. If we cancel a departure, we will offer a full refund or a new date. [Lawyer to confirm.]
Cancellation and refunds
[Set your cancellation tiers here, for example: more than __ days before departure, __% refund; between __ and __ days, __% refund; less than __ days, no refund, after deducting non-recoverable costs.] We tell you the terms that apply to your dates before you pay.
Liability
[Lawyer to draft: the extent of StayNaut’s responsibility, the role of third-party suppliers, insurance we carry and what we recommend guests carry.]
Governing law
These terms are governed by the laws of India. [Lawyer to confirm jurisdiction.]
Privacy notice
We aim to follow the Digital Personal Data Protection Act, 2023 and its Rules.
- What we collect: your name, contact details, travel plans, ID where required for entry or stays, and health or mobility information you choose to share. Photographs, only with consent.
- Why: to plan and run your journey, contact you, keep you safe and improve our service.
- Who sees it: our team, and drivers, stays, hosts and guides only as much as they need for your journey. We do not sell your data.
- Photographs and children: we photograph guests only with consent. For children, we need a parent or guardian’s consent. We use photographs in marketing only if you agree.
- How long: we keep information only as long as needed for your journey, legal and accounting needs, or as you allow. [Set retention periods.]
- Your choices: you can ask to see, correct or delete your information, or withdraw consent, by writing to hello@staynaut.in. [Name a grievance contact.]